Reliable and trustworthy company,
I have been using Novel care for over 14 years and I would say hgily reliable.

If you want an honest company this is it. Here is my story. I called one of those big, monster companies in town and after a few minutes of looking at my air conditioner they said that it is too old and that replacement was my only option. That is a big investment so I decided to get a second opinion. I called
Air Conditioner pro and they said that I don't need a replacement and that they could fix it . . . and they did just that for a very fair price. This company is the best --- not too big that you are just a number and not too small so they have the staff and resources to help. And their honesty is the best of the best!

Incredibly satisfied customer!
Began my search with quotes from the industry 'standards', who were only interested in pushing monthly rental programs. Met with Al from Novel Care, who was unassuming in his sales approach, and very knowledgeable from his service background.
We were prompted to replace our 13 yr old builder quality AC& Furnace because they were broken and not working. Not only did we receive a higher category product from Novel Care compared with other competitors, but they also came out to repair our existing furnace for free while we waited to get our schedules together so that we would not be without heat for a week.
The installation (furnace and AC) was really top notch - attention to detail every step of the way. Thanks to Alexi and his team for a very professional installation!
We not only replaced our furnace and AC, but we also wanted to get out of our hot water tank rental contract. Incredibly, Al returned the HWT to the rental company on our behalf without incurring any additional fees, and also took care of all of the paperwork for us.
I am usually very conservative when it comes to providing ratings for any of the products/services that we buy/use, but Al and his team from Novel Care have truly delivered exceptional value and excellent customer service! Thank you Al and Team!

Alan was a warm and friendly salesman. It was like having company over for tea. Explained the options clearly and fully.
Installers Hameed and Julis were equally friendly and competent and installation off our ductless air conditioner system went as plantI.

Fantastic service, professional, friendly workers - overall - highly recommended. Hours after the quote was given and approved to install a new Ductless high efficiency air conditioner, they got to work. Within 24 hours the work was done, our home cleaned up (inside and out) and I was relaxing in air conditioned. Thank you Air Conditioner Pro! Another happy customer.